What happens at renewal?

When your policy approaches the end of its 12-month term, you’ll be given the opportunity to renew your cover with us for another year.

To make it as simple as possible for you we will search our panel of insurers to find you our lowest quote based on the information you have provided. To ensure you have the opportunity to review and assess your new quote, we will contact you around 28 days before your renewal date with details of the renewal premium that we can offer you . All you need to do is simply check your details are still correct. Please let us know if anything needs updating or you want to change your level of cover/additional options.

If you have automatic renewal switched off
If you have opted out of automatic renewal but you’d like to take up your renewal offer with us, providing your information including payment details have not changed, you can now use MyAccount to turn automatic renewal on or complete the online form, and your renewal will be processed automatically. If all your details are the same, this saves you having to give us a call.

If there has been a change to some of your details or you want to renew your policy over the phone, you can contact our friendly UK-based team via webchat or on 0344 412 2171.

If we don’t hear from you, we’ll assume you don’t want to renew, and your policy will end.

If you have automatic renewal switched on
If you are happy with your renewal offer and you are opted into automatic renewal, your policy will be automatically renewed on your renewal date using the payment details that we hold for you. These details will be clearly stated on your renewal letter. Automatic renewal aims to save you time and helps ensure you have continuous insurance, so you don’t unknowingly ride uninsured.

If you’ve received your renewal and want to discuss things, please call our friendly team on 0344 412 2171 before your renewal date.

Automatic renewal – You’re in control
You can check your automatic renewal status at any time in MyAccount and you can make a change to your automatic renewal settings at any point in the duration of your policy.

So if you’re happy with your renewal offer and your details are the same, simply check your automatic renewal is switched on and you can have peace of mind, knowing you’ll continue to be insured with our 5 Star Defaqto rated insurance.